Troubleshooting

This page provides the possible cause of an issue and helps to identify the cause or solution while using RSI LogicFlow application.

Problem or symptom	Possible Cause	Troubleshooting steps
User has performed the 'Send now' operation and the status in the Job Log is 'Completed' but no document has been delivered to the selected destination.	The submitted file is not compliant with the workflow configured in RSI LogicFlow. The workflow configured in RSI LogicFlow has removed all pages from the submitted file (e.g. one-page file submitted and 'remove last page' enabled, or multi-page file submitted, but workflow splits file into multiple one-page files and 'remove first page' is enabled).	Check the document is compliant with the workflow configured. Make sure that the configured workflow has not removed all the pages.
User has selected the 'Confirm Later' operation but no document is shown in the 'Confirmation List'.	The submitted file is not compliant with the workflow configured in RSI LogicFlow. The workflow configured in RSI LogicFlow has removed all pages from the submitted file (e.g. one-page file submitted and 'remove last page' enabled, or multi-page file submitted, but workflow splits file into multiple one-page files and 'remove first page' is enabled).	Check the document is compliant with the workflow configured. Make sure that the configured workflow has not removed all the pages.
During preview, dates are displayed in a incorrect format.	The OS and/or the browser are configured using a language that uses a different locale (e.g., MM/DD/YYYY instead of DD/MM/YYYY).	Check the OS and browser language settings. Make sure that selected language has the correct locale.